Here is your opportunity to be a part of the most talked about, exciting software start-up company in Austin. Bazaarvoice, Inc. is an Austin Ventures backed start-up founded in May 2005 by the founder and former CEO of Coremetrics and senior managers from Coremetrics and Trilogy Software. We have an amazing client list that includes well known companies like CompUSA, The Home Depot, Overstock.com, Sears, Macy’s and many other category-leading online retailers and e-commerce web sites. Bazaarvoice is building an elite team of technologists and client services professionals to develop and support an entirely new class of hosted software applications and managed services.

About Bazaarvoice
Here is your opportunity to be a part of the most talked about, exciting software start-up company in Austin. Bazaarvoice, Inc. is an Austin Ventures backed start-up founded in May 2005 by the founder and former CEO of Coremetrics and senior managers from Coremetrics and Trilogy Software. We have an amazing client list that includes well known companies like CompUSA, The Home Depot, Overstock.com, Sears, Macy’s and many other category-leading online retailers and e-commerce web sites. Bazaarvoice is building an elite team of technologists and client services professionals to develop and support an entirely new class of hosted software applications and managed services.
Overview
Community Managers serve as the internal advocates and primary points of contact for clients of Bazaarvoice’s hosted online community solution.

Key Job Responsibilities Include

1. Maintaining contact with assigned clients through email, regularly scheduled conference calls, on-site meetings, etc.
2. Management and resolution of client services issues (e.g., business questions, technical support requests, etc.)
3. Analysis of community content and trends in order to provide actionable business insights to clients and client business partners
4. Working with clients to identify and document ROI and other success stories resulting from the Bazaarvoice solution

Community Manager is a demanding role that requires exceptional analytical, client relationship, and technology skills. We are looking for candidates that are truly passionate about servicing our clients on a daily basis and who have rich, descriptive accounts of their own client-facing experiences to tell us about. Please carefully evaluate the strength of your client-facing skills with this in mind before applying.

Resume Submission Instructions
To apply, please send cover letter and resume to jobs@bazaarvoice.com with the subject line, “Online Community Manager - CL”

Bazaarvoice, Inc. is an Equal Opportunity Employer. Bazaarvoice does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability.

The ideal Community Manager has held a customer-facing position (e.g., customer service, account management, consulting, service industry, etc.), has extensive online experience, and meets most or all of the following requirements:

-Bachelors degree or equivalent work experience and certifications
-Strong analytical background and knowledge of statistical analysis methods
-Advanced knowledge of Internet tools and productivity applications, including MS Office, email, web browsers, instant messaging, feed readers, search engines, etc.
-Web site development and/or maintenance experience (personal or professional)
-Knowledge of e-commerce and online marketing concepts, industry trends, etc.
-Presentation and/or public speaking experience
-Outstanding oral and written communication skills (a writing sample may be requested)
-Positive, self-starter attitude and desire to exceed client expectations at every opportunity
-Attention to detail, highly organized, with an absolute focus on quality of work
-Authorization to work in the U.S.
-Ability to travel (less than 10%)

APPLY HERE

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